Refund & Return Policy

Effective Date: March 24, 2026
Last Updated: March 27, 2026

This Refund & Return Policy applies to all purchases made through LiKQ Store at likqmusic.com/merch. Our policy varies by product type — please read the section relevant to your purchase.

1. Product Types

2. Physical Products

2.1 Defective or Damaged Items

If you receive a Physical Product that is defective, damaged, or materially different from what was described on the Store, we will provide a free replacement at no additional cost to you.

Conditions:

• You must report the issue within 7 days of receiving the product.
• You must provide photographic evidence of the defect or damage.
• The product must not have been altered, modified, or damaged by the customer.

2.2 Replacement Process

1. Contact us at [email protected] with your order number, description of the issue, and photos.
2. We will review your request within 3 business days.
3. If approved, we will arrange for the defective item to be returned (we cover return shipping costs) and send a replacement at no charge.
4. If the same product is out of stock, we will offer a store credit or full refund at your choice.

2.3 Non-Eligible Returns

We do not accept returns or issue refunds for:

• Products damaged due to misuse, negligence, or improper handling by the customer.
• Products that have been washed, worn (beyond trying on), altered, or customized.
• Normal wear and tear.
• Change of mind, wrong size selection, or personal preference.
• Products reported more than 7 days after delivery.

2.4 Shipping Costs

• Defective items: We cover all return and replacement shipping costs.
• Non-defective returns: Not applicable — we do not accept non-defective returns.

3. Digital Products

3.1 No Refund Policy

Due to the nature of digital goods, all sales of Digital Products are final and non-refundable once the download link has been delivered to your email.

3.2 Exceptions

We may issue a refund or re-delivery for Digital Products only if:

• You did not receive the download link due to a system error on our end (not due to incorrect email address or spam filters on your side).
• The delivered file is corrupted or materially different from the product description.

3.3 Re-Delivery

If your download link has expired or you have exceeded the download limit, you may request a one-time re-delivery within 7 days of the original purchase by contacting us at [email protected].

4. Concert Tickets

4.1 No Cancellation Policy

All concert ticket purchases are final and cannot be cancelled once the order is confirmed. Tickets are non-refundable and non-exchangeable.

4.2 Ticket Transfer

If you are unable to attend the event, you may transfer your ticket to another person. The following is required:

• A Power of Attorney (ใบมอบอำนาจ) — a signed letter authorizing the named individual to use your ticket.
• A copy of the original purchaser's ID (government-issued identification).
• A copy of the transferee's ID.
• The transfer request must be submitted to [email protected] at least 48 hours before the event date.

We reserve the right to verify the identity of the transferee at the event entrance.

4.3 Event Cancellation by Organizer

If an event is cancelled by the organizer due to force majeure or other circumstances beyond our control:

• You will receive a full refund of the ticket price.
• Refunds will be processed within 14 business days of the cancellation announcement.
• Refunds will be returned to the original payment method used for the purchase.

4.4 Event Postponement by Organizer

If an event is postponed (rescheduled to a new date) by the organizer:

• Your ticket remains valid for the new event date.
• If you cannot attend the rescheduled date, you may request a full refund within 14 days of the postponement announcement.
• Refunds will be processed within 14 business days of the request.

4.5 Non-Eligible Refunds for Tickets

We do not issue refunds for:

• Change of mind or personal scheduling conflicts.
• Inability to attend without submitting a valid ticket transfer request.
• Late arrival or partial attendance at the event.
• Dissatisfaction with the event content or performance.

5. Services

5.1 Payment Options

Before work begins, scope and timeline are agreed upon in writing. Customers then choose one of two payment arrangements:

No work begins until the agreed payment is received and confirmed.

5.2 Cancellation & Breach — Deposit Option (50% upfront)

5.3 Cancellation & Breach — Full Payment Option (100% upfront)

5.4 Scope & Revisions

• Additional charges (agreed in writing before proceeding)
• Timeline adjustment (confirmed in writing)

• The agreed scope is documented in writing before payment is collected. Work will not begin without a written scope agreement.
• Minor revisions within the original scope are included, up to 2 rounds.
• Timeline adjustment (confirmed in writing)
• Work on out-of-scope changes will not begin until a written amendment is agreed upon.

5.5 Delivery & Acceptance

• Completed work is delivered to the customer for review.
• The customer has 3 business days from the delivery date to review and raise objections.
• If no objections are raised within the review period, the work is deemed accepted.
• For the Deposit option: final payment (50%) is due immediately upon acceptance.
• Objections must clearly specify what does not meet the agreed scope. Dissatisfaction based on personal preference that falls within the agreed scope does not constitute a valid objection.

5.6 Materials & Cooperation

• Pause the project until materials are received, or
• Terminate the project, applying the cancellation conditions in Section 5.2 or 5.3 as applicable.

• The customer is responsible for providing all required materials, content, references, and approvals on time as agreed.
• Delays caused by the customer's failure to cooperate will extend the delivery timeline by the equivalent number of delayed days and do not constitute a breach by LiKQ.
• Terminate the project, applying the cancellation conditions in Section 5.2 or 5.3 as applicable.

6. Refund Processing

6.1 Refund Methods

All eligible refunds will be returned to the original payment method:

6.2 Partial Refunds

For mixed orders (containing multiple product types), refund eligibility is assessed per item based on the applicable product type policy above.

6.3 Store Credit

In certain cases (e.g., replacement item out of stock), we may offer store credit as an alternative to a monetary refund. Store credit does not expire and can be used for any future purchase on the Store.

7. How to Request a Refund or Replacement

• Your order number
• The product(s) in question
• Reason for the request
• Supporting evidence (photos for defective items)

1. Supporting evidence (photos for defective items)
2. Response time: We will acknowledge your request within 2 business days and provide a resolution within 5 business days.
3. Dispute: If you are not satisfied with our resolution, you may escalate through the consumer protection mechanisms available under Thai law.

8. Contact Us

If you have any questions about this policy:

• Email: [email protected]
• Website: www.likqmusic.com

This policy applies to the LiKQ Store storefront at /merch and all related customer-facing services.