Shipping Policy

Effective Date: March 24, 2026
Last Updated: March 27, 2026

This Shipping Policy applies to all purchases made through LiKQ Store at likqmusic.com/merch. Delivery methods vary by product type.

1. Delivery by Product Type

2. Physical Products

2.1 Shipping Areas

• We currently ship within Thailand only.
• International shipping may be offered in the future and will be subject to additional terms and fees.

2.2 Shipping Fees

• Shipping fees are calculated based on order weight, dimensions, and delivery address.
• Fees are displayed at checkout before you confirm your order.
• Free shipping promotions may be offered for orders exceeding a specified minimum amount, as displayed on the Store.

2.3 Estimated Delivery Time

• Delivery times are estimates only and are not guaranteed.
• Delays may occur due to carrier issues, severe weather, public holidays, or other factors beyond our control.
• Delivery times are counted from the date of shipment, not the date of order placement.

2.4 Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods or high-demand events, processing times may be extended. We will notify you if this occurs.

2.5 Shipping Confirmation & Tracking

• Tracking number
• Carrier name
• Estimated delivery date
• Link to track your package

• Link to track your package
• You can also check your order status from your account on the Store.

2.6 Delivery Confirmation

• Delivery is considered complete when the carrier marks the package as delivered.
• If you did not receive your package despite a "delivered" status, please contact the carrier first, then reach out to us at [email protected] within 7 days.

2.7 Undeliverable Packages

If a package cannot be delivered due to:

• Incorrect address provided by you: You will be responsible for additional shipping costs for redelivery.
• Unclaimed package (failed delivery attempts): The package will be returned to us. We will contact you to arrange redelivery (additional shipping cost applies) or issue a refund minus the original shipping fee.
• Address change after shipment: We cannot guarantee address changes once a package has been dispatched. Contact us as soon as possible and we will attempt to coordinate with the carrier.

3. Digital Products

3.1 Delivery Method

Digital Products are delivered electronically via email to the email address associated with your account.

3.2 Delivery Timeline

1. Check your spam/junk folder.
2. Verify that the email address on your account is correct.
3. Contact us at [email protected].

• Digital Products are delivered immediately (typically within minutes) after successful payment confirmation.
• Contact us at [email protected].

3.3 Download Link Details

3.4 Re-Delivery

If your download link has expired or you have reached the download limit, you may request a one-time re-delivery within 7 days of the original purchase by contacting [email protected].

3.5 Your Responsibility

• Ensure that your account email address is correct and able to receive emails from us.
• We are not responsible for non-delivery caused by incorrect email addresses, full inboxes, or spam filters on your side.

4. Concert Tickets

4.1 E-Tickets (Default)

• QR code or barcode for event entry
• Event date, time, and venue
• Seat/zone information (if applicable)
• Terms of admission

• Concert tickets are delivered as e-tickets via email by default.
• E-tickets are sent immediately after successful payment.
• Terms of admission

4.2 Physical Tickets (If Applicable)

• For select events, physical tickets may be available or required.
• Physical tickets are shipped via carrier, following the same shipping terms as Physical Products (see Section 2).
• Physical tickets will be dispatched with sufficient lead time before the event date.
• Important: If a physical ticket does not arrive before the event date due to carrier delays, contact us immediately. We will issue an e-ticket replacement to ensure your entry.

4.3 Ticket Verification

• You must present your e-ticket (on your device or printed) or physical ticket at the event entrance.
• We reserve the right to verify your identity at the entrance against the ticket purchaser's name.
• For transferred tickets, the transferee must present the Power of Attorney and valid ID as described in our Refund & Return Policy.

5. Services

5.1 Delivery Method

Services are fulfilled through direct communication. Upon purchase confirmation, our team will contact you via email or phone to agree on the scope, timeline, and details of the service.

5.2 Initial Contact

• Our team will reach out within 2 business days of purchase.
• If you have not been contacted within 2 business days, please email us at [email protected].

5.3 Payment Options

Customers may choose one of two payment arrangements before work begins:

• No work begins until the agreed payment (deposit or full) is received.
• The payment option is confirmed in writing during the initial contact.

5.4 Service Timeline

• Timelines are agreed upon in writing during the initial contact and confirmed before payment is collected.
• Delays caused by the customer's failure to provide required materials or approvals will extend the timeline accordingly and do not constitute a breach by LiKQ.
• If customer-caused delays exceed 14 consecutive days, LiKQ reserves the right to pause or terminate the project. Refund conditions in such cases follow the Refund & Return Policy (Section 5).

5.5 Scope Changes

• The agreed scope is documented in writing before payment is collected.
• Minor revisions within the original scope are included (up to 2 rounds).
• Any changes to scope requested after work has begun are subject to additional charges and timeline adjustment, confirmed in writing before work on the change commences.

6. Mixed Orders

Orders containing multiple product types are handled as follows:

• You will receive separate notifications for each delivery method.
• Shipping fees are calculated based on the physical items in the order only. Digital items, e-tickets, and services do not affect shipping costs.

7. Shipping Issues

7.1 Lost Packages

If your package has not arrived within 14 business days of the shipment date (domestic), please contact us at [email protected]. We will:

• Investigate with the carrier.
• If the package is confirmed lost, we will send a replacement or issue a full refund at your choice.

7.2 Damaged During Shipping

If your package arrives damaged during transit:

• Report the issue within 7 days of delivery with photos of the damaged packaging and product.
• We will send a free replacement (see our Refund & Return Policy for details).

8. Contact Us

If you have any questions about shipping or delivery:

• Email: [email protected]
• Website: www.likqmusic.com

This policy applies to the LiKQ Store storefront at /merch and all related customer-facing services.